For an organization's information technology, infrastructure management (IM) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness.
Infrastructure management is sometimes divided into categories of systems management, network management, and storage management.
Among other purposes, infrastructure management seeks to:
Reduce duplication of effort
- Ensure adherence to standards
- Enhance the flow of information throughout an information system
- Promote adaptability necessary for a changeable environment
- Ensure interoperability among organizational and external entities
- Maintain effective
- Change management policies and practices
Although all business activities depend upon the infrastructure, planning and projects to ensure its effective management are typically undervalued to the detriment of the organization. According to IDC, a prominent research firm (cited in an article in DMReview), investments in infrastructure management have the largest single impact on an organization's revenue.
Service Level Agreement
1 Stop Computer Shop offers it's clients a SLA with the following benefits:
- Preferential treatment over ad-hoc clients
- Fixed support schedule
- Lower rates for both on-site and remote IT support
- No shipping & handling fee on IT Supply
- Less variable cost making it easier to budget for your IT